The app is not fault free – if you find another bug, we can only suggest making sure you have the most recent app downloaded to your machine and reboot. The room does reboot, but there’s no “thanks for using the free room for 40 minutes” message on paid for rooms. Please also check your internet connection and if your able to reconnect, ask if someone has spotted a message about your internet connection.
Just today we found a strange error number, didn’t make a note of it, tried to re-enter the room to find everything seemed to be totally fine.
If you are about to message us and say something doesn’t work – we’re going to need to know more than that, before you click submit, think – what will we think based on what you’ve typed? Do you need to add more information to your ticket?
If you switched on your computer a few days ago and had the brownroom.org open in tab, “it doesn’t work” might mean you’re looking at a page yesterday or a few days ago, press refresh and see if the room details have been updated since you switched on your computer, you should see the message “The current time in London ….” under the list of pages available on the site. While you might not know the time in London, the date is stated too, is that date today or a few days ago? If it’s not todays date, hit refresh, even an hour can make a difference
If “it doesn’t work” means you see Error 1132, then you have been blocked by Zoom
If “it doesn’t work” means you see error a host inactive error 1,001 then Zoom has cancelled the current room number – if you check every 5 minutes or so, another room will have been created
If “it doesn’t work” means you’d like an email when the zoom number changes or new platform room becomes available – join our mailing list
If you do choose to contact us, please create a ticket on https://tickets.thescat.org in English, if there is no response, you could try and contact us by phone.
Phone option:
If you choose the phone option, we did try to assess how would be the best way for members in various countries to contact us, by using this method, please enter your phone number in the form, using the international code (IDD), so for the US, enter 1 followed by your number. Other country codes can be found on the following link.
This service will ring the number you enter in the form, but there is a delay between your call answering and connecting on our end, you should hear “When you can hear this message, please press 1”. Once you do hear it, please press 1 on your phone keypad and then you’ll be connected.
If your prompted to enter a numeric message followed by hash (#), please enter 911 followed by hash/pound key.
Regular messages are:
Here are an idea of the types of issues you have messaged us in the past are:
Bots – people who aren’t real members but adult videos are being broadcast as if they are the person in the video – we’ll remove them. If you happen to know who they are, in the sense of which adult performer they are using, we’d love to know that information too
Members messaging about spam (others sending the same message every 5/10/15/20 minutes) – we can ask them to stop, or remove them from the room if it continues
Members sending a spam messages and then leaving – we can delete whatever the message is being sent and block them from being able to re-enter the room
Members sending messages that aren’t in English or bilingual and it seems nobody else is responding to them in that language and the member resends the same message again and again – we’ll ask them to send their message in English as well, but if they appear to be the only person speaking that language, then we can remove them from the room, or advise them how to setup a room in their first language
If you’ve been removed from the room, there is no option to allow someone back in, there is no way we can “unblock” you